AI Configurator – A Faster Way to Place an Order
Faster purchasing decisions, fewer questions for your team, and more completed orders thanks to an AI configurator tailored to your product lineup.
A product configurator that turns a complex offering into a simple choice
Browsing through a dozen or so product pages often pushes customers away from making a purchase, rather than bringing them closer to a decision. An AI-powered configurator transforms this search into a simple selection process: it guides customers through the most important questions and highlights options tailored to their needs and your current offerings.
See what a service configurator can change in your sales process
Select the challenges your company faces. We will show you how a dedicated AI configurator can solve them.
Your configurator doesn't have to handle every scenario at once
We design it around the problems that currently slow down your sales, customer service, or order fulfillment the most.
See what a service configurator can change in your sales process
The challenge
Customers don't know which product or variant to choose
What a configurator can change
It will guide the customer to the right choice
The configurator will ask only relevant questions, apply your business rules, and show the option that fits the customer's needs.
The challenge
The team prepares quotes and proposals manually
What a configurator can change
It will shorten the path from configuration to pricing
A configurator can automatically create a cart, a quote, a proposal, or a complete inquiry ready for processing.
The challenge
Orders require additional questions and clarifications
What a configurator can change
It will help complete the order
The customer follows a structured process, and your team receives the data needed to fulfill the order.
The challenge
Complex offerings make it hard for customers to decide
What a configurator can change
Turn hundreds of options into a simple selection path
Instead of browsing the entire offer, the customer sees only the options that are relevant to their specific case.
The challenge
Product knowledge is scattered across catalogs, files, and the team
What a configurator can change
It will organize scattered knowledge
The configurator can utilize approved product data, catalogs, manuals, and business rules in a single process.
The challenge
Data has to be manually re-entered into systems
What a configurator can change
It will transfer data without manual re-entry
The configurator can integrate with your store, CRM, ERP, PIM, or warehouse system so that the results go exactly where they need to.
Your configurator doesn't have to handle every scenario at once
We design it around the problems that currently slow down your sales, customer service, or order fulfillment the most.
A product configurator without hundreds of options
Product configurator for
e-commerce
The customer defines their needs, and the configurator recommends the right product, variant, or set. It can account for color, size, application, compatibility, budget, or availability.
Order configurator
for retail and B2B sales
The customer builds their own set, sees its value, and proceeds to place an order or request a quote. Your team receives a complete set of data without any manual re-entry.
Product configurator
for the agricultural industry
The configurator helps select a product, service, or set according to usage parameters, seasonality, scale of operations, and established technical requirements.
AI configurator for health and wellbeing services*
The tool can guide the user through an offer, package selection, or service path based on established business and informational criteria.
*In scenarios requiring medical assessment, the configurator does not replace a specialist or make clinical decisions.
A dedicated product configurator instead of a ready-made template
Generative tools can quickly create a screen prototype. However, they do not know your pricing policy, offer exceptions, data quality, service processes, or how your systems need to work together.
At X-ONE, we combine the capabilities of AI with the experience of a software house. We design not only what the customer sees, but also the rules, architecture, security, and the way the solution will evolve after deployment.
A dedicated solution, not a ready-made template
We build the configurator from scratch to suit your product, customers, and sales method, even when the scenario is non-standard.
Architecture ready for integration
We design the solution with the systems that already support your business and order processing in mind.
Control over business logic
Rules, data sources, recommendation methods, and order submission paths are created in collaboration with your team.
The code and the result belong to your company
Once the project is settled, you receive the code, documentation, and all generated materials. You can continue to develop the solution with us or within your own team.
One team responsible for the result
From process analysis to implementation, handover, and further development, you work with a team that understands the product, the data, and the technology.
Secure AI configurator for your business
The AI configurator may use data that is critical to your business, which is why security is an integral part of its architecture and the entire implementation process.
Data processed in the EEA
We design solutions with data processing within the European Economic Area, in accordance with the requirements of your business scenario.
Designing with the AI Act in mind
We incorporate AI Act requirements into the design and implementation of our solutions, from the human-in-the-loop approach to operational transparency and proper risk management.
Data is not used to train AI models
We work in a configuration where data entering the process is not used to train AI models.
Clear terms of cooperation
NDAs and data processing agreements are standard. We define the scope, deliverables, timeline, and responsibilities before work begins.
Your AI configurator can be up and running in just 40 days
Explore a sample process for building a configurator. Please note that the development process for a custom configurator may vary depending on the complexity of your offering and your specific requirements.
Days 1 - 3
Setting the direction
We get to know your offering, your customers, and your sales process. Together, we define what the configurator should simplify and what results it should deliver.
We can also build your configurator as a Custom AI Pod, tailoring a dedicated team, scope, and workflow to the complexity of your offering.
Discover AI Pods1
Days 4 - 10
See your configurator
We design the user journey, key questions, and selection rules. You receive a prototype showing how a customer moves from a need to a product, quote, or order.
2
Days 11 - 25
Build a working product
We build the configurator, implement the business logic, and test it using real-world scenarios from your product offering.
3
Days 26 - 35
Connect it to your ecosystem
We integrate the configurator with the systems that support your processes, such as your online store, CRM, ERP, PIM, or warehouse management system.
4
Days 36 - 40
Launch and scale
You receive a finished configurator, documentation, and the source code. The tool is ready to support your customers and your team in their daily work.
5
AI-powered gift package configurator for businesses
The challenge
Companies ordering employee gift packages needed a simple way to assemble bundles for large groups without long email threads or manually clarifying order details.
Solution
We created a configurator that guides users through selecting package contents, the number of recipients, and order parameters. It generates a complete data set ready for the sales process to begin.
Result
Customers can assemble their own gift packages and proceed to checkout, while your sales team receives an organized, complete inquiry.
More about this project coming soon
Guide your customers to the right choice – on your website, via chat, email, or phone
Not every customer wants to go through the purchasing process in the same way. The AI configurator guides them through a self-service selection directly on the website or in the store. X-TALK supports the customer, regardless of whether they prefer to ask a question via chat, email, or phone.
Both solutions leverage knowledge about your offer and help the customer find the right product, variant, or answer faster – in the channel that is most convenient for them.
AI Configurator – Frequently Asked Questions
How does an AI configurator differ from a standard product configurator?
Can the AI configurator be connected to my store and company systems?
Is the configurator only suitable for e-commerce?
Can the solution account for individual rules, exceptions, and price lists?
Where is the data processed?
Will the configurator be compliant with the AI Act?
Can I start by checking if such a project makes sense?
Who owns the code and the product?
Don't see a Pod for you?
We will build one around your goal.
We will tailor the team, scope, and workflow to one specific outcome. You still work with a clearly defined team, deadline, and scope—just perfectly matched to your situation.
X-ONE Sp. z o.o.
ul. Serdeczna 8T,
62-081 Poznań-Wysogotowo
Poland
VAT ID: PL7811961961